Contact Us

Contact Wheel Of Fortune Casino Canada

If you need assistance while using the services of Wheel Of Fortune Casino on wheeloffortune-ca.com, you can reach our customer support team through the secure contact form below. Please provide your name, a valid email address or messenger contact, and a clear description of your request so that we can review your inquiry efficiently and respond with accurate information.

We aim to reply to all inquiries within one business day. Response times may vary depending on the volume and complexity of requests, but we make reasonable efforts to provide timely assistance. Our customer support team is available 24/7 for players located in Ontario, Canada. For urgent account or gameplay issues, you may use live chat or telephone support where available in your player account interface.

Primary Support Contact Details

You can contact Wheel Of Fortune Casino Canada using the following official channels:

• Email (primary support): [email protected] - for account, payment, technical, and general inquiries.
• Website: https://wheeloffortune-ca.com - official Canadian site for Wheel Of Fortune Casino.
• Ontario-specific access: https://wheeloffortunecasino.com/en/ca/ontario.

Please do not send payment card numbers, full banking details, or other highly sensitive financial information through this contact form or by email. Our support team will never ask you to disclose your password.

Regulatory and Corporate Information (Ontario, Canada)

Wheel Of Fortune Casino is operated in Ontario by BetMGM Canada Inc. under an active internet gaming licence issued by the Alcohol and Gaming Commission of Ontario (AGCO) and an operating agreement with iGaming Ontario (iGO), valid at least through 2026, subject to ongoing regulatory oversight.

• Regulator (licensing): Alcohol and Gaming Commission of Ontario (AGCO) - https://agco.ca
• Operational body: iGaming Ontario (iGO) - https://igamingontario.ca
• Operator company: BetMGM Canada Inc. (Ontario-registered entity for online casino operations).
• Licence reference: AGCO internet gaming licence no. OPIG1237950 for Wheel Of Fortune Casino Canada.

Although a full street address and mailing address for BetMGM Canada Inc. are not specified here, your gameplay and any funds held in your player account are subject to Ontario's regulated framework and oversight by AGCO and iGaming Ontario.

Player Funds and Security Inquiries

If you have questions about how your funds are protected or how your personal information is secured, you may contact support using the form below or via [email protected]. Subject to applicable law, you can request additional information about:

• Segregation of player funds: Player balances are held in segregated Canadian bank accounts, separate from operational funds, in accordance with Ontario regulatory requirements.
• Information security: The gaming platform operates under an ISO 27001-certified information security management system on Entain's proprietary technology stack.
• Game fairness: Random Number Generators (RNGs) are tested and certified by Gaming Laboratories International (GLI), in line with AGCO standards.

Complaints and Dispute Resolution

If you wish to submit a complaint about Wheel Of Fortune Casino Canada, please follow these steps so that we can address your concerns efficiently and in accordance with Ontario requirements:

1. Contact customer support first: Use the contact form below or email [email protected] with:
   • Your full name and registered account email.
   • Details of the issue (dates, game names, transaction references where available).
   • The outcome you are seeking.
2. Internal review: Our team will investigate and respond, typically within 10 business days, depending on complexity. We may request additional information to verify your identity and properly assess your case.
3. Escalation options: If you are not satisfied with the final response from the operator, you may have the right to escalate your complaint through mechanisms recognized by AGCO and iGaming Ontario, subject to their current policies and procedures as published on their official websites.

Disputes are handled in accordance with the applicable laws and regulations of Ontario, Canada, and the terms and conditions available on wheeloffortune-ca.com.

Responsible Gambling and Support Services

If your inquiry relates to responsible gambling tools, limits, self-exclusion, or concerns about your own or someone else's gambling behaviour, you may contact our support team or reach out directly to independent support services:

• ConnexOntario: Free, confidential support for people in Ontario affected by problem gambling - https://connexontario.ca
• Responsible Gambling Council (RGC): Information and resources on safer gambling - https://responsiblegambling.org

Our support team can provide information about the responsible gaming tools available on wheeloffortune-ca.com, including deposit limits, loss limits, time limits, time-outs, and self-exclusion options, as applicable under Ontario regulations.

Media, Corporate, and Investor Relations

This contact page and form are intended primarily for customers of Wheel Of Fortune Casino. Media, corporate, or investor-related inquiries should be directed to our parent companies at the group level:

• Entain plc (corporate and investor relations): https://entaingroup.com
• MGM Resorts International: Parent company; please refer to MGM's official website for the latest investor and media contact information.

Use of the Contact Form

By submitting a request through the contact form, you acknowledge that:

• Your information will be used to process and respond to your inquiry in accordance with the privacy policy on wheeloffortune-ca.com.
• We may retain correspondence and related data for regulatory, security, and audit purposes, as required under Ontario law and through to at least 2026, subject to applicable retention periods.
• You must be at least 19 years old and physically located in Ontario to hold a real-money account. Do not submit account-specific questions if you are not a registered player or if you are contacting us from outside Ontario.

If your request contains incomplete or inaccurate information, our ability to respond or resolve your issue may be limited.

Regional compliance note: This contact information applies to Wheel Of Fortune Casino players accessing the regulated Ontario market via wheeloffortune-ca.com. Regulatory frameworks and contact routes may differ in other jurisdictions where related brands operate.