Privacy Policy

This Privacy Policy explains how Wheel Of Fortune Casino, operated for Canadian players under the brand Wheel Of Fortune Casino on the website https://wheeloffortune-ca.com, collects, uses, discloses, and protects personal information of players and website visitors located in Ontario, Canada. It applies to all users who access or use our website, mobile applications, and related online services, whether or not they register an account. By using our services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective as of 1 January 2026 and replaces all earlier versions for the Ontario market.

Who We Are

OBSERVE: You need to know the identity of the operator, our regulatory status, and how to contact us about privacy.

EXPAND: Wheel Of Fortune Casino is operated in Ontario via a locally registered entity under a licence from the Alcohol and Gaming Commission of Ontario (AGCO) and an operating agreement with iGaming Ontario (iGO). The operator is part of an international gaming group (Entain plc and MGM Resorts International) that provides technology and compliance support, including information security and responsible gambling frameworks.

REFLECT: We set out clearly who controls your personal information, our licensing information, and how you can reach our privacy contacts.

Operator and Legal Entity

• Operator: The services of Wheel Of Fortune Casino on https://wheeloffortune-ca.com are operated in Ontario, Canada, by BetMGM Canada Inc. (the "Operator", "we", "us", "our").
• Licensing: BetMGM Canada Inc. is licensed by the Alcohol and Gaming Commission of Ontario (AGCO) under internet gaming operating licence number OPIG1237950 and operates under an agreement with iGaming Ontario (iGO).
• Jurisdiction: Our services are offered exclusively to players who are physically located in Ontario, Canada, in a ring-fenced, locally regulated market.
• Registered / Legal Address: Our full registered and head office address is maintained with AGCO and iGaming Ontario. If you require the precise legal address for privacy or legal purposes, please contact us using the details below and we will provide the current official address in writing.

Parent and Group Entities

• Group affiliation: BetMGM Canada Inc. is part of a joint venture ultimately owned by Entain plc and MGM Resorts International. Certain processing activities (for example, IT hosting, security operations, analytics and compliance support) may be performed with the assistance of group companies under appropriate data protection safeguards.
• Group website (information only): Entain plc corporate site: https://entaingroup.com.

Data Protection Contact

• Data Controller: For the purposes of Ontario privacy law (including applicable provincial and federal privacy statutes such as the Personal Information Protection and Electronic Documents Act - PIPEDA - where applicable), BetMGM Canada Inc. is the controller of your personal information in relation to Wheel Of Fortune Casino services in Ontario.
• Data Protection Officer / Privacy Contact:
  • Email: [email protected] (please include "Privacy" in the subject line).
  • Postal contact: "Privacy Officer, BetMGM Canada Inc." - full mailing address available on request and as notified in your account communications.
• Primary support contact: For general customer support, including privacy-related queries, you may contact us at [email protected].

What Personal Data We Collect

OBSERVE: To provide regulated internet gaming services, we must collect identity, technical, financial and behavioural information, as required by law (including KYC/AML obligations) and by the AGCO/iGO regulatory framework.

EXPAND: We collect information directly from you, automatically from your devices, and from third parties such as payment providers, identity verification partners and anti-fraud services. Some of this information is legally required to open and operate your account; other data supports service improvement, security and marketing (where permitted).

REFLECT: Below we categorize the personal data we typically process for Ontario players and visitors to wheeloffortune-ca.com.

Identification and Contact Data

• Full name, date of birth, gender (where required), and proof of age documentation.
• Residential address (including proof of address documents) and jurisdictional information used for geolocation and eligibility checks.
• Contact details: email address, telephone number(s), preferred language of communication.
• Copies of government-issued identification (e.g., driver's licence, passport, provincial ID) and any other documents you upload for verification or responsible gambling checks.

Account and Gameplay Data

• Account credentials (username, hashed passwords, security questions, authentication logs).
• Account status, verification status, responsible gambling limits and self-exclusion flags.
• Gameplay history: games played, session length, bets placed, wins/losses, jackpots, bonus usage and progression.
• Interaction history: chat transcripts, email records, internal case notes relating to support, disputes, or responsible gambling interventions.

Payment and Financial Data

• Selected payment methods (e.g., credit/debit card tokenized details, e-wallet identifiers, bank account information necessary for withdrawals).
• Transaction history: deposits, withdrawals, chargebacks, refunds, bonuses credited, loyalty or reward points.
• Anti-money laundering (AML) and source-of-funds information where required under applicable law and AGCO/iGO standards, including occupation, income range, and documentation supporting source of funds or source of wealth.

Technical and Usage Data

• IP address, approximate geolocation data (e.g., province or city), device identifiers, browser type and version, operating system, and screen resolution.
• Log data relating to access times, pages viewed, clickstream data, session duration, referral URLs, and crash or error logs.
• Device and network attributes used for security, fraud prevention, and regulatory geofencing controls.

Behavioral and Analytics Data

• Patterns of play, betting frequency and size, session patterns, reaction to promotions, and in-game behaviour.
• Responses to surveys, feedback forms, and participation in loyalty or VIP programs.
• Segmentation and profiling information created by us for responsible gambling monitoring, product improvement, and (where permitted) marketing personalization.

Cookies and Similar Technologies

• Identifiers stored in cookies, SDKs, pixels, tags and similar technologies that help us remember your preferences, keep you logged in, secure your account, measure performance, and (where allowed) deliver tailored content or advertisements.
• Third-party analytics data (e.g., page views, conversions) aggregated and pseudonymized where possible.

Special Categories and Sensitive Data

• We do not intentionally collect sensitive categories of personal information (such as health data) except where they arise in the context of responsible gambling interactions (e.g., information you voluntarily share with ConnexOntario or our support teams). Any such data is handled with heightened confidentiality and only for responsible gambling and legal compliance purposes.

Legal Basis for Processing

OBSERVE: Under Canadian privacy principles (including PIPEDA where applicable) and international best practices, we must identify clear legal grounds for using your personal information.

EXPAND: Our processing in Ontario is grounded in: your consent (particularly for marketing and some cookies), the need to perform a contract with you (your gaming account), our legitimate interests (e.g., fraud prevention, service improvement) and our legal and regulatory obligations (e.g., KYC/AML, AGCO/iGO requirements, financial reporting).

REFLECT: Below we summarize the principal legal bases we rely upon for different categories of processing.

Consent

• We may rely on your explicit or implied consent for:
  • Sending you electronic marketing communications (email, SMS, push notifications) about Wheel Of Fortune Casino offers, promotions and news, where required by Canadian anti-spam legislation.
  • Placing and reading certain non-essential cookies and similar technologies on your devices (e.g., advertising cookies, some analytics cookies).
  • Processing any optional information you choose to provide (for example, survey responses or preferences not necessary for account operation).
• You can withdraw your consent at any time (see "Your Rights" below) without affecting the lawfulness of processing already carried out.

Contractual Necessity

• We process your personal information because it is necessary to enter into and perform our contract with you, including:
  • Creating, verifying and managing your Wheel Of Fortune Casino account.
  • Providing access to our games, promotions and functionality.
  • Processing deposits, bets, withdrawals and other transactions.
  • Providing customer support, resolving technical issues and enabling you to exercise your rights under our Terms and Conditions.

Legal and Regulatory Obligations

• We are subject to extensive legal and regulatory requirements under Ontario gaming laws, AGCO/iGO standards and applicable federal and provincial legislation. We process your data to:
  • Verify your age, identity, location and eligibility to participate in regulated internet gaming.
  • Comply with anti-money laundering (AML), counter-terrorist financing and financial reporting obligations.
  • Meet recordkeeping, reporting, audit and inspection obligations imposed by AGCO, iGaming Ontario and other competent authorities.
  • Implement responsible gambling measures and cooperate with ConnexOntario and other support services where appropriate.

Legitimate Interests

• We may process your personal information where it is necessary for our legitimate interests, provided these are not overridden by your rights and freedoms, including:
  • Ensuring the security and integrity of our platform, including fraud prevention, account protection and IT security.
  • Monitoring gameplay and transaction patterns to detect and prevent abuse, collusion, bonus misuse, or other prohibited behaviour.
  • Improving and optimizing our products, user experience and customer service, including through analytics and service quality monitoring.
  • Conducting internal reporting, business planning and statistical analysis (with appropriate aggregation and pseudonymization where feasible).
• Where we rely on legitimate interests, we perform balancing analyses to ensure that your privacy interests are duly protected.

Purpose of Processing

OBSERVE: Personal data is processed for clearly defined purposes that relate to operating a safe, fair and compliant online casino in Ontario.

EXPAND: These purposes span account management, provision of services, compliance with laws, responsible gambling, analytics and, where permitted, marketing and promotions.

REFLECT: The list below ties categories of data to high-level purposes so that you can understand why we process your information.

Provision and Operation of Casino Services

• Creating and managing your user account, including identity verification and eligibility checks.
• Providing access to games, promotions, tournaments and loyalty or rewards programs.
• Processing deposits, bets, winnings, withdrawals and account adjustments.
• Providing multi-channel customer support and resolving issues, complaints and disputes.

Regulatory Compliance and Responsible Gambling

• Meeting AGCO and iGaming Ontario regulatory standards, audit and reporting requirements.
• Implementing Know Your Customer (KYC) and AML checks, transaction monitoring and recordkeeping.
• Monitoring gameplay behaviour to identify potential problem gambling patterns, offering tools and interventions, and cooperating with ConnexOntario (https://connexontario.ca) and other support resources.
• Maintaining self-exclusion registers, time-outs, deposit and loss limits, and other responsible gambling measures.

Security, Fraud Prevention and Integrity

• Protecting our platform, players and staff from fraud, cheating, unauthorized access and security incidents.
• Conducting device and network checks, security logging, incident detection and response.
• Verifying payment methods, identifying unusual patterns and enforcing our Terms and Conditions.

Analytics, Service Improvement and Personalization

• Analyzing how players use our website, apps and games to improve design, performance and usability.
• Developing new features, game offerings and responsible gambling tools based on aggregated usage data.
• Personalizing aspects of your experience, such as recommended games or default settings, where permitted by law and in line with your preferences.

Marketing and Communications

• Sending service messages (for example, transaction confirmations, policy updates, security alerts).
• With your consent and subject to anti-spam laws, sending promotional communications about games, tournaments, loyalty rewards and special offers available on wheeloffortune-ca.com.
• Measuring the effectiveness of our marketing campaigns and promotions, including through aggregated analytics.

Disclosure & Sharing

OBSERVE: Operating a regulated online casino requires controlled sharing of data with carefully selected partners and public authorities.

EXPAND: We disclose personal information only where necessary for legal or contractual reasons, under written agreements imposing confidentiality and data protection obligations, or where you have provided consent.

REFLECT: Below we describe the typical categories of recipients and the situations in which sharing may occur.

Service Providers and Business Partners

• Payment processors and financial institutions: To process deposits, withdrawals, chargebacks, refunds and other financial transactions.
• Identity verification and KYC providers: To verify your identity, age, location, and to perform AML checks using public and private databases as permitted by law.
• Technology and hosting providers: To host our platform, provide infrastructure, cloud storage, content delivery networks and security services.
• Customer support and communication vendors: To manage email, chat, ticketing and call-centre services (where applicable).
• Analytics and performance tools: To help us measure and improve website/app performance and user experience, in pseudonymized or aggregated form wherever possible.

Regulators and Public Authorities

• AGCO and iGaming Ontario: We provide data and reports as required under our licence and operating agreement, including for compliance monitoring, audits, investigations and responsible gambling oversight.
• Law enforcement and other competent authorities: We may disclose information where required by law, court order or lawful request, or to protect our legal rights, the integrity of games, or the safety of users and staff.
• Tax and financial authorities: For statutory reporting, investigations or audits.

Group Companies and Affiliates

• We may share limited personal information with group entities within the Entain/MGM group for:
  • IT hosting and security operations.
  • Risk management, fraud prevention and compliance support.
  • Group-level analytics and reporting, in aggregated or pseudonymized form where possible.
• Any such sharing is subject to intra-group agreements that include data protection safeguards, including, where necessary, standard contractual clauses or equivalent safeguards for cross-border transfers.

Advertising Networks and Marketing Partners

• Where you have consented and where permitted by applicable law, we may work with advertising networks, affiliates and marketing partners to show relevant offers related only to Wheel Of Fortune Casino services available through wheeloffortune-ca.com.
• These partners may use cookies, pixels and similar technologies to measure campaign performance and avoid showing you irrelevant or excessive ads. We do not sell your personal information as that term is commonly understood.

Corporate Transactions

• In the event of a proposed or actual reorganization, merger, acquisition, asset sale or similar corporate transaction involving BetMGM Canada Inc. or the Wheel Of Fortune Casino business, we may disclose personal information to prospective or actual purchasers or their professional advisers, subject to confidentiality obligations and applicable law.

Other Disclosures

• We may disclose personal information where you have expressly requested or consented to such disclosure.
• We do not share your personal information with unrelated third parties for their own independent marketing purposes.

International Transfers

OBSERVE: Data processed in connection with Wheel Of Fortune Casino may be stored or accessed outside Ontario due to the global nature of our technology stack and group operations.

EXPAND: Some of our service providers and group companies are located or host data in other provinces or outside Canada (for example, in the European Economic Area (EEA) or the United States). Where we transfer personal information across borders, we implement legal and technical safeguards.

REFLECT: We aim to ensure that your personal information receives an equivalent level of protection regardless of where it is processed.

Locations of Processing

• Your data may be processed in:
  • Ontario and other Canadian provinces (e.g., for cloud or backup services located within Canada).
  • The European Economic Area (EEA), where certain Entain group IT and security operations are located.
  • The United States or other countries where specialized service providers (such as analytics, anti-fraud or communications providers) host their platforms.

Safeguards for International Transfers

• When transferring personal information outside of Canada, we:
  • Assess the privacy and data protection laws of the destination country.
  • Use standard contractual clauses or equivalent contractual mechanisms approved under applicable laws to ensure a comparable level of protection.
  • Implement technical and organizational security measures (encryption, access controls, logging) to protect data in transit and at rest.
• Our ISO 27001-certified information security framework supports these safeguards across our group's proprietary tech stack.

Your Access to Information About Transfers

• Upon request, we can provide further information about cross-border transfers relevant to your data, including the categories of recipients and applicable safeguards, subject to legal and security limitations.

Data Retention

OBSERVE: We must keep personal information only for as long as necessary for the purposes described and as required by law and AGCO/iGO standards.

EXPAND: Retention periods vary depending on the type of information and the regulatory obligations applying to gaming, AML and financial reporting. After expiry of these periods, data is securely deleted or irreversibly anonymized.

REFLECT: The guidelines below indicate how long we typically retain categories of personal data for Ontario players.

General Principles

• We retain data:
  • For as long as you have an active account with Wheel Of Fortune Casino.
  • For a period after account closure necessary to meet legal, regulatory, accounting, tax, dispute-resolution and security obligations.
• When data is no longer needed, we securely delete, anonymize or aggregate it so it is no longer identifiable.

Indicative Retention Periods

• Account and identification data: Typically retained for at least 5 years after account closure, or longer if required for AML, regulatory or legal purposes.
• Gameplay and transaction records: Typically retained for 5 - 7 years from the date of the relevant transaction or event, in line with AGCO/iGO and financial recordkeeping requirements.
• Customer support records and complaints: Typically retained for 5 years after the issue or complaint is resolved.
• Marketing preferences and consent records: Retained for the duration of your consent and for a reasonable period thereafter (usually up to 2 years) to demonstrate our compliance with anti-spam and privacy rules.
• Technical logs and security data: Retained for a period appropriate to security and forensic needs, typically between 6 months and 3 years, depending on the type of log.

Criteria for Determining Retention

• Applicable legal and regulatory requirements (including AGCO/iGO standards and AML laws).
• Pending or potential disputes, investigations or audits.
• The volume, nature and sensitivity of the data, and the risk of harm from unauthorized use or disclosure.

Deletion and Anonymization

• Where you request deletion and we are legally permitted to do so, we will delete or anonymize your data in accordance with our internal procedures.
• When anonymized, data will no longer be linked to you and may be used for statistical analysis and business planning.

Your Rights

OBSERVE: Players and visitors have rights to access and control their personal information under Canadian privacy law and international best-practice frameworks inspired by instruments such as the GDPR (and, where relevant by analogy, similar rights recognized in other jurisdictions).

EXPAND: Though this policy is tailored for Ontario, we aim to align with high global standards by providing clear, practical mechanisms for you to exercise control over your data, including access, correction, deletion, restriction, objection, data portability and withdrawal of consent for marketing.

REFLECT: Below we describe the rights you may exercise, how to exercise them and the timeframes in which we will respond. Requests are handled free of charge, subject to limited exceptions.

Access to Your Data

• You may request confirmation of whether we process your personal information and obtain a copy of such information, along with an explanation of how we use it.
• We will provide access in a commonly used format, subject to protecting the privacy of others and complying with legal restrictions.

Correction (Rectification)

• You may request that we correct or update inaccurate or incomplete personal information.
• Where changes affect your eligibility to play (e.g., address changes), we may need to re-verify your identity and location.

Deletion (Erasure)

• You may request deletion of your personal information in certain circumstances, for example where:
  • The data is no longer necessary for the purposes for which it was collected.
  • You have withdrawn consent (where consent was the only legal basis) and we have no other legal ground for processing.
• We may not be able to delete data that we must retain to comply with legal, regulatory, AML, tax, accounting or dispute-resolution obligations. In those cases, we will restrict use of the data to those purposes only.

Restriction of Processing

• You may request that we restrict processing of your data in specific circumstances, such as:
  • While we verify the accuracy of information you believe is inaccurate.
  • Where processing is unlawful and you oppose deletion.
  • Where we no longer need the data but you require it for legal claims.

Objection to Processing

• You may object to processing based on our legitimate interests, particularly for:
  • Direct marketing, including profiling related to such marketing.
  • Certain analytics or profiling activities that significantly affect you.
• If you object to direct marketing, we will stop such processing immediately.

Data Portability

• Where technically feasible and required by applicable laws, you may request a copy of certain information you have provided to us in a structured, commonly used and machine-readable format, and ask us to transmit it to another organization where possible.

Withdrawal of Consent

• Where we rely on your consent (for example, for electronic marketing or certain cookies), you may withdraw that consent at any time via:
  • The "unsubscribe" or preference links in marketing emails or account settings.
  • Adjusting cookie settings in your browser or within our consent management tools.
  • Contacting us at [email protected].
• Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.

How to Exercise Your Rights

• Submission: You can exercise your rights by:
  • Emailing us at [email protected] with "Privacy Request" in the subject line.
  • Using any dedicated privacy or contact forms provided in your account dashboard (if available).
• Verification: We may request information to confirm your identity and verify your relationship with us before acting on your request.
• Timeframe: We aim to respond to all valid requests within 30 days of receipt. If we require more time due to complexity or volume, we will inform you and explain the reasons for the delay.
• Fees: Requests will generally be handled free of charge. We may charge a reasonable fee or decline to act on requests that are manifestly unfounded or excessive, in line with applicable laws.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are used to operate, secure and improve wheeloffortune-ca.com and to support regulatory requirements (e.g., geolocation and session integrity).

EXPAND: Some cookies are strictly necessary for the service; others help us understand how the site is used or support personalized content or marketing (where permitted and subject to consent).

REFLECT: You have choices over cookies, but disabling certain types may affect functionality or your ability to play.

Types of Cookies We Use

• Session cookies: Temporary cookies that remain on your device only for the duration of your browsing session and are deleted when you close your browser. They help manage login sessions, maintain your selections, and ensure game integrity.
• Persistent cookies: Cookies that remain on your device for a defined period or until you delete them. They are used to remember preferences (e.g., language or region) and to recognize you when you return.
• First-party cookies: Cookies set directly by wheeloffortune-ca.com to provide core functions and security.
• Third-party cookies: Cookies set by service providers (e.g., analytics or security tools, and, where applicable, advertising partners) to deliver services to us.

Purposes of Cookies

• Strictly necessary / functional cookies: Required for the website to function properly and to enable you to log in, navigate, place bets, and manage your account. These also support geolocation controls, session security and regulatory compliance.
• Analytics cookies: Help us understand how visitors use our site, which pages are most popular and how players interact with games, so we can improve performance and user experience. Data is aggregated or pseudonymized where possible.
• Advertising / marketing cookies: Where permitted by law and subject to your consent, these may be used to measure the effectiveness of our promotional campaigns for Wheel Of Fortune Casino and to avoid showing you promotions you have already seen. We do not use cookies to market unrelated third-party products.

Managing Cookies

• You can manage or disable cookies by:
  • Adjusting your browser settings to block or delete cookies.
  • Using any cookie management tools or preference centres available on wheeloffortune-ca.com.
• If you block strictly necessary cookies, parts of our website or services may not function correctly or you may not be able to play.
• For more detailed information about specific cookies and their durations, please refer to our cookie notices or contact us at [email protected].

Data Security

OBSERVE: Protecting your personal information and funds is central to our obligations as a regulated internet gaming operator.

EXPAND: Our platform operates on an information security framework aligned with international standards (including ISO 27001), supported by secure infrastructure, encryption, access controls, monitoring, staff training and incident response processes.

REFLECT: While no system is completely risk-free, we apply layered technical and organizational measures to reduce risks to an appropriate level.

Technical Security Measures

• Encryption in transit and at rest: We use strong encryption protocols (including TLS 1.2 or higher) to protect data transmitted between your device and our servers. Sensitive data is encrypted at rest using industry-standard algorithms.
• Secure infrastructure: Our systems are hosted in secure data centres with physical and logical access controls, environmental protections and redundancy.
• Access controls and authentication: Access to personal data is strictly limited to authorized personnel who need it to perform their duties. Multi-factor authentication (MFA) is used for administrative access and other sensitive operations where appropriate.
• Network and application security: Firewalls, intrusion detection/prevention systems, secure coding practices and regular penetration testing are used to protect against unauthorized access and vulnerabilities.

Organizational and Procedural Measures

• Information security management: Our systems operated on Entain's proprietary tech stack are certified to ISO 27001 for information security management. We also align with relevant gaming security and fairness standards, including GLI RNG Certification for game fairness.
• Segregation of funds: Player funds are held in segregated Canadian bank accounts, separate from operational funds, in accordance with applicable regulatory requirements.
• Staff training and confidentiality: Employees and contractors with access to personal data receive training on data protection, security and responsible gambling, and are bound by confidentiality obligations.
• Vendor due diligence: We carefully select and oversee third-party service providers, requiring contractual commitments on data protection and security.

Monitoring and Incident Response

• We maintain logging and monitoring tools to detect suspicious activity, unauthorized access attempts and technical anomalies.
• We have incident response procedures for investigating, containing and remediating security events.
• If we become aware of a data breach that creates a real risk of significant harm to you, we will notify you and relevant authorities in accordance with applicable laws and regulatory guidance.

Complaints & Contacts

OBSERVE: You are entitled to raise questions or complaints about how we handle your personal information.

EXPAND: We provide multiple contact channels, aim to resolve complaints promptly, and acknowledge the oversight role of privacy and gaming regulators.

REFLECT: The procedure below explains how to contact us and, if you are not satisfied, how to escalate your concerns.

Contacting Us

• Primary contact for privacy and data protection:
  • Email: [email protected] (subject: "Privacy").
• General support: For account, gameplay or general questions, you may also contact us via [email protected].
• Postal mail: You may send written queries or complaints addressed to the Privacy Officer of BetMGM Canada Inc. at the postal address provided upon request or as set out on our website communications.

Complaint Procedure

1. Step 1 - Submission: Send us your complaint with:
   • Your full name, account ID (if any) and contact details.
   • A clear description of your concern(s), including relevant dates and any supporting documentation.
2. Step 2 - Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably practicable, usually within 5 business days.
3. Step 3 - Investigation: We will review your complaint, consult relevant records, and, where necessary, contact you for clarification.
4. Step 4 - Response: We aim to provide a substantive response within 30 days of receiving your complaint. If we cannot respond within this timeframe, we will inform you of the delay and the expected resolution date.

Escalation to Supervisory or Regulatory Authorities

• If you remain dissatisfied with our response or believe we have not handled your personal information in accordance with applicable laws, you may have the right to lodge a complaint with:
  • Privacy authorities in Canada: For example, the Office of the Privacy Commissioner of Canada (OPC) or the relevant provincial privacy commissioner, depending on the circumstances.
  • Gaming regulators in Ontario:
    • Alcohol and Gaming Commission of Ontario (AGCO)
    • iGaming Ontario (iGO)
• Contact details for these authorities, including up-to-date email and mailing addresses, are available on their official websites.

Responsible Gambling Support

• If your concern relates to gambling harm or responsible play, you may also seek support from:
  • ConnexOntario - a free, confidential support and referral service for Ontario residents.
  • Responsible Gambling Council - for education and support resources.

Updates

OBSERVE: Privacy and regulatory requirements evolve, and we may need to update this Privacy Policy from time to time.

EXPAND: We will communicate material changes through clear notices and, where necessary, obtain renewed consent. We maintain version control so you can see when changes occurred.

REFLECT: The process below explains how we will notify you and what options you have when the policy changes.

Notification of Changes

• We may update this Privacy Policy to reflect:
  • Changes in legal or regulatory requirements.
  • Adjustments to our services, technology or organizational structure.
  • Enhanced privacy or security practices.
• When we make material changes, we will:
  • Post the updated version on https://wheeloffortune-ca.com.
  • Provide prominent notice, such as a website banner and/or an in-account dashboard alert.
  • Send you an email notification to your registered email address where required or appropriate.

Advance Notice for Significant Changes

• For significant changes that materially affect how we use your personal information, we will provide, wherever feasible, at least 30 days' advance notice before the changes take effect.
• During this notice period, you may review the updated policy and:
  • Contact us with questions or objections regarding the changes.
  • Close your account if you do not agree with the updated terms, subject to settlement of any outstanding balances and compliance with regulatory requirements.

Version Control

• Last updated: January 2026.
• We keep an internal record of previous versions of this Privacy Policy and, upon reasonable request, can provide a summary of material historical changes.
• Examples of material changes may include:
  • Introduction of new data categories or processing purposes.
  • Changes to how we share data with group companies or third-party partners.
  • Material updates to data retention practices or security measures.