Responsible Gaming

Introduction Responsible gaming at Wheel Of Fortune Casino on wheeloffortune-ca.com is based on the principle that gambling must remain a form of leisure, not a way to solve financial or personal problems. The goal of this page is to help you make informed, conscious decisions about how you play, understand the risks involved, and recognize when gambling may no longer be fun. Wheel Of Fortune Casino, operated in Ontario by BetMGM Canada Inc. under authorization from the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO), is committed to supporting you with practical tools, clear information, and access to professional help if gambling becomes a concern for you or someone close to you.

Risk Awareness

Gambling involves financial and psychological risks. Most players enjoy casino games responsibly, but for some people gambling can become problematic and lead to harm. Being aware of early warning signs can help you act before problems escalate.

Signs of Potential Gambling Problems

• Increasing time and money spent: You gamble more frequently, for longer sessions, or with higher stakes than you originally planned.
• Preoccupation with gambling: You think about the casino, strategies, or past wins and losses even when you are not playing.
• Chasing losses: You return to play specifically to recover money you have lost, or you increase your bets after losses.
• Neglecting responsibilities: Gambling begins to interfere with work, study, family life, or social obligations.
• Financial strain: You borrow money, use funds meant for bills, or conceal spending related to gambling.
• Loss of control: You find it hard to stop playing once you start, even when you tell yourself you will stop.
• Emotional distress: You feel anxiety, guilt, irritability, or depression connected to your gambling behavior.
• Secrecy and hiding: You hide gambling activity, bank statements, or the extent of your losses from others.

Self-Assessment: Quick Screening Questions

Consider the following statements honestly. If you answer "yes" to several, your gambling may be risky, and you should seek support:

• In the last 12 months, I have spent more money on gambling than I could comfortably afford to lose.
• I have tried to cut down or stop gambling but found it difficult or impossible.
• I often gamble longer than I planned, or I lose track of time while playing.
• I have lied to family members or friends about how much I gamble or how much I have lost.
• I have borrowed money, sold personal items, or delayed paying bills to fund gambling.
• I feel restless, irritable, or anxious when I try to stop or reduce gambling.
• I gamble to escape problems, relieve boredom, or change my mood.

Important: This self-check is not a medical or psychological diagnosis. If you are concerned about your answers, we strongly recommend speaking with a professional support service listed below or contacting ConnexOntario for confidential, free help.

Limits & Tools

Wheel Of Fortune Casino provides a range of responsible gaming tools on wheeloffortune-ca.com to help you stay in control. These tools are designed in line with AGCO and iGaming Ontario responsible gambling standards and can be adjusted at any time, subject to applicable cooling-off periods and minimum durations.

Deposit Limits (Daily, Weekly, Monthly)

You can set and manage financial limits on how much you deposit into your account within a defined period. To set deposit limits:

1. Log in: Sign in to your player account at https://wheeloffortune-ca.com.
2. Access your profile: Go to "My Account" or "Profile" from the main menu.
3. Open responsible gaming settings: Select the "Responsible Gaming" or "Player Protection" section.
4. Choose "Deposit Limits": You will see options to set:
   • Daily limit: Maximum amount you can deposit in any 24-hour period.
   • Weekly limit: Maximum amount you can deposit in any rolling 7-day period.
   • Monthly limit: Maximum amount you can deposit in any rolling 30-day period.
5. Enter your limits: Type the maximum CAD amount you are comfortable depositing (for example: daily CAD 50, weekly CAD 150, monthly CAD 400).
6. Confirm your selection: Review your entries carefully and confirm. A confirmation message will appear and, where applicable, an email may be sent to your registered address.

Legal/Protection Note: Increases to limits may be subject to a waiting or cooling-off period according to Ontario regulatory guidance, while decreases usually take effect immediately. Once a limit is active, Wheel Of Fortune Casino will not accept deposits from you that exceed the selected amount for the relevant period.

Time Spent Limits and Session Timers

To help prevent extended play sessions, you can set time-based controls:

• Session timer: A reminder that appears after a chosen period (for example every 30, 60, or 120 minutes) displaying how long you have been logged in, your net result, and an option to log out.
• Daily play limit: A cap on the total time you can spend in active sessions per day.

To activate or modify time limits:

1. Log in and go to "My Account" -> "Responsible Gaming".
2. Select "Time Limits" or "Session Reminders".
3. Choose your preferred reminder interval or total daily session length.
4. Confirm your settings. You will see an on-screen confirmation, and changes may also be summarized via email.

Short Breaks ("Time-Out" Function)

If you need a brief pause from gambling but do not wish to self-exclude for a longer period, you can use the Time-Out feature:

1. Open the responsible gaming menu: After logging in, go to "My Account" -> "Responsible Gaming".
2. Select "Time-Out" / "Short Break": Choose a temporary break duration, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Read the information about what Time-Out means (temporary suspension of play and deposits) and confirm.
4. Effect of Time-Out: During the selected period:
   • You cannot place real-money bets or make deposits.
   • You may be unable to access certain account functions until the break ends.

Once the Time-Out has expired, the account will ordinarily become available for use again automatically, subject to any other responsible gaming measures or account restrictions that may apply.

Self-Exclusion

If gambling is causing you harm or you feel at risk of developing a gambling problem, self-exclusion is a stronger measure that can help you stop playing for a longer, pre-defined period. This tool is aligned with Ontario responsible gambling expectations and is designed to give you a clear break from gambling activity on wheeloffortune-ca.com.

How to Initiate Self-Exclusion

1. Log in (if you feel able to do so safely): Access your account at https://wheeloffortune-ca.com.
2. Navigate to Responsible Gaming: From the main menu, choose "My Account", then select "Responsible Gaming" or a similarly labeled section.
3. Open the "Self-Exclusion" section: Look for "Self-Exclusion" or "Exclusion from Play".
4. Choose the exclusion period: Available durations typically include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (indefinite) exclusion
5. Read the conditions carefully: Information will explain that self-exclusion is binding for the selected period and cannot be revoked early.
6. Confirm your decision: You may be asked to re-enter your password or confirm via a checkbox or confirmation button stating that you understand and accept the consequences of self-exclusion.

If you are unable to access your account or prefer assistance, you can request self-exclusion by contacting customer support at [email protected]. For identity protection and security, support may need to verify your identity before applying self-exclusion.

Consequences and Effects of Self-Exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in and use your account for the duration selected.
• New accounts: Attempting to open new accounts with Wheel Of Fortune Casino on wheeloffortune-ca.com during self-exclusion is strictly prohibited and will lead to closure if detected.
• Deposits and gameplay: You will not be able to deposit or place bets while self-excluded.
• Remaining balance: Where permitted by law and subject to identity verification and any ongoing investigations, arrangements may be made to refund eligible positive balances to you. In some circumstances (for example where fraud or other regulatory restrictions are involved), withdrawals may be delayed or restricted according to applicable rules.
• Marketing communications: Reasonable steps will be taken to stop marketing messages being sent to you for the duration of your self-exclusion, subject to technical and legal limitations.
• End of fixed-term exclusion: For non-lifetime exclusions, at the end of the chosen period your account will not automatically become fully active in all cases. You may be required to contact support and undergo a reactivation process, which may include a cooling-off period, confirmation that you wish to resume gambling, and additional responsible gambling checks.
• Lifetime exclusion: If you choose lifetime (indefinite) self-exclusion, the account is intended to remain closed on a permanent basis. Any request to lift a lifetime exclusion would be considered only in compliance with Ontario regulation and may be refused.

Support Contact: If you have questions about self-exclusion or need help completing the process, please contact the customer support team at [email protected]. For urgent emotional support or crisis situations, please also contact ConnexOntario or other professional services listed below.

Support Resources

Wheel Of Fortune Casino encourages all players to seek professional help if gambling ceases to be enjoyable or starts to cause difficulties. The following services operate independently of Wheel Of Fortune Casino and provide confidential, non-judgmental assistance. Availability and conditions may change over time, so you should always verify details directly with each service.

Local Support in Canada (with focus on Ontario)

• ConnexOntario (Ontario-wide mental health, addiction, and problem gambling helpline)
  • Phone: 1-866-531-2600 (toll-free, Ontario)
  • Text: 247247 (standard messaging rates may apply)
  • Chat & Email: available via https://connexontario.ca
  • Hours: 24 hours a day, 7 days a week
  • Languages: English and French, with access to interpretation services in many other languages
  • Services: Information and referral to local problem gambling counselling, treatment programs, and community resources.
• Canadian Mental Health Association (CMHA)
  • Website: https://cmha.ca (provincial branches listed on the website)
  • Services: Mental health information, support programs, and community-based services; some branches offer programs related to addiction and gambling.
• Problem Gambling Resources (Responsible Gambling Council)
  • Website: https://responsiblegambling.org
  • Services: Educational materials, self-help resources, and links to professional help across Canada.

Note: Services listed above are provided for your convenience. Wheel Of Fortune Casino does not control these organizations and is not responsible for their operations or advice.

International Support Organizations

Self-Exclusion Schemes by Country

If you reside or spend time in other jurisdictions, you may also have access to national or regional self-exclusion schemes, for example:

• United Kingdom - GamStop: A free self-exclusion service that allows players in the UK to exclude from all participating online gambling operators. Website: https://www.gamstop.co.uk.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national registry enabling individuals to restrict their access to licensed gambling activities in Spain.

Jurisdictional Note: These schemes are operated by local authorities or independent organizations and may not apply to Ontario-licensed sites. However, if you have connections to these jurisdictions, they may further support your efforts to reduce or stop gambling.

Blocking Software and Apps

To reduce exposure to gambling content on your devices, you may consider using specialist blocking tools:

• Gamban: Subscription-based software that attempts to block access to a wide range of gambling websites and apps across devices. Website: https://gamban.com.
• BetBlocker: Free blocking tool designed to restrict access to gambling sites and apps. Website: https://www.betblocker.org.

These tools are operated independently from Wheel Of Fortune Casino. Their effectiveness may vary and no blocking software can guarantee complete restriction of all gambling content.

Family and Loved Ones - Support Resources

Problem gambling can affect family members and friends as well as the individual who gambles. Many support organizations also provide dedicated services for affected others, including:

• Family support resources via ConnexOntario and local counselling services (see https://connexontario.ca).
• Online forums and peer support groups hosted by organizations such as Gambling Therapy and Gamblers Anonymous family groups.

All reputable services emphasize confidentiality and respect. Reaching out for help does not affect your legal rights as a player and will not be shared with Wheel Of Fortune Casino unless you choose to disclose it to us directly.

Help for Family

If you are concerned about the gambling behavior of a family member, partner, or friend, it can be difficult to know how to respond. The following guidance is general in nature and cannot replace professional advice, but may help you begin addressing the situation constructively and safely.

How to Start the Conversation

• Choose a calm moment: Speak when the person is not currently gambling, under the influence of substances, or in immediate crisis.
• Use non-judgmental language: Focus on specific behaviors and consequences ("I've noticed..." / "I feel worried when...") instead of accusations or labels.
• Express concern, not blame: Emphasize that your goal is to support their well-being, not to control or punish them.
• Listen actively: Allow the person to share their perspective. Avoid interrupting or escalating conflict.
• Set boundaries: It is acceptable to explain what you can and cannot do (for example, not lending more money) while still offering emotional support.

Encouraging Professional Support

• Suggest contacting a confidential helpline such as ConnexOntario (1-866-531-2600) or other services listed above.
• Offer to help them complete an online self-assessment or read information on https://responsiblegambling.org.
• Encourage them to talk with a family physician or licensed psychotherapist, who may be able to provide referrals to specialized gambling treatment programs.
• Explore the possibility of self-exclusion or strict limits on wheeloffortune-ca.com and other gambling channels as part of a broader plan.

Support for You as a Family Member

Your own well-being is important. Living with or caring for someone with a gambling problem can be highly stressful.

• Use services like ConnexOntario to seek advice for yourself, not only for the person who is gambling.
• Look for family and affected others' support groups, forums, or chats offered by:
  • Gambling Therapy - online support groups and forums for family and friends.
  • Gamblers Anonymous family groups (where available) - details on https://www.gamblersanonymous.org.
• Consider speaking to a psychotherapist, counsellor, or financial advisor to develop personal coping strategies and protect your finances.

Safety and Legal Note: If you feel at risk of abuse, threats, or violence related to someone's gambling, contact local emergency services or crisis lines immediately. Your safety must take priority over any gambling or financial concern.

Operator's Commitment

BetMGM Canada Inc., operating Wheel Of Fortune Casino on wheeloffortune-ca.com under AGCO license OPIG1237950 and in partnership with iGaming Ontario, is committed to maintaining high standards of responsible gaming and player protection. This commitment is supported by internal procedures, technology, and staff training.

Internal Risk-Check and Monitoring Procedures

• Behavioral analysis: Player activity may be monitored using automated systems to identify indicators of potential gambling-related harm, such as unusually long sessions, sudden increases in deposits or stakes, frequent use of deposit reversal features (where applicable), or repeated failed deposit attempts.
• Affordability and risk indicators: In line with Ontario regulatory guidance and industry standards, risk models may consider patterns over time, including net losses, frequency of play, and changes in behavior that could suggest elevated risk.
• Pop-up messages and alerts: When certain thresholds or patterns are detected, the platform may display responsible gaming messages, reminders about limits and self-exclusion options, or suggestions to take a break.
• Staff training: Customer support staff receive training on recognizing signs of problem gambling during interactions and on how to respond sensitively and appropriately, including referral to external support services.

When Support May Proactively Contact You

Subject to applicable privacy and data protection laws, and in accordance with AGCO and iGaming Ontario requirements, Wheel Of Fortune Casino may take reasonable steps to engage with you if risk patterns are identified. This may include:

• Direct communication: Contacting you by email, in-account message, or, in some circumstances, by phone to:
  • Highlight responsible gaming tools available to you (limits, Time-Out, self-exclusion).
  • Encourage you to review your gambling behavior and consider adjustments.
  • Provide or signpost information about external support services such as ConnexOntario.
• Imposing additional account measures: In line with legal and regulatory obligations, the operator may:
  • Apply or adjust limits to your account.
  • Restrict certain products or features.
  • In serious cases, suspend or close your account on responsible gambling grounds.

Data and Confidentiality Note: Player monitoring uses data already collected during the operation of your account in accordance with applicable privacy and data protection laws. The purpose of these measures is to enhance player protection and comply with regulatory obligations; they are not a substitute for professional medical or psychological care.

Updates

This responsible gaming page is reviewed periodically to reflect changes in legal and regulatory requirements, developments in responsible gambling best practices, and updates to tools and services offered by Wheel Of Fortune Casino on wheeloffortune-ca.com.

How You Will Be Informed of Changes

• Website updates: The latest version of this page will always be available through the responsible gaming or footer links on wheeloffortune-ca.com.
• On-site notifications: For material changes affecting your rights, obligations, or the availability of key responsible gaming tools, we may display banners, pop-up messages, or other prominent notices within the website or app.
• E-mail communication: Where appropriate and where you have provided a valid email address, we may send you an email summarizing significant updates, especially those required by AGCO or iGaming Ontario or that materially alter how responsible gaming protections operate.

Last updated: 6 November 2025 (with policies intended to remain in effect at least through 2026, subject to further regulatory or operational changes).

Contact & Feedback

If you have questions about responsible gaming, need assistance with any of the tools described above, or wish to provide feedback on how Wheel Of Fortune Casino can improve player protection on wheeloffortune-ca.com, you can contact us using the following channels:

• Responsible Gaming & Customer Support E-mail:
  • [email protected]
  • Use this address for:
    • Help with setting or adjusting limits, Time-Outs, or self-exclusion.
    • Questions about our responsible gaming policies and procedures.
    • Concerns about your own gambling behavior or that of someone using your details.

Feedback and Support Request Form

Where available in your account area, you may also use an online feedback or support request form to contact us regarding responsible gaming matters. To do so:

1. Log in to your account at https://wheeloffortune-ca.com.
2. Navigate to "Help" or "Contact Us".
3. Select the topic "Responsible Gaming" or similar.
4. Provide:
   • Your name and registered email address.
   • A brief description of your request (for example, "requesting self-exclusion," "difficulty controlling spending," or "feedback on tools").
5. Submit the form. Our support team will review your message and respond as soon as reasonably practicable.

Confidentiality and Limitations: Your communications with Wheel Of Fortune Casino are treated confidentially in accordance with applicable privacy laws. However, our support team cannot provide medical, psychological, or legal advice. For diagnosis or treatment of problem gambling and related conditions, please contact the professional services and helplines listed in the Support Resources section.