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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gaming services offered via wheeloffortune-ca.com under the brand Wheel Of Fortune Casino ("Wheel Of Fortune Casino"). By accessing or using the site and services, you agree to be bound by these Terms. If you do not agree, you must not use the services. These Terms are effective as of 1 January 2026 and replace all prior versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • "Operator" means BetMGM Canada Inc., operating the Wheel Of Fortune Casino branded online casino in Ontario via wheeloffortune-ca.com under licence number OPIG1237950 issued by the Alcohol and Gaming Commission of Ontario ("AGCO") and under an operating agreement with iGaming Ontario ("iGO").
  • "Site" means the website located at https://wheeloffortune-ca.com and any Ontario-specific access URLs that redirect or link to it, including but not limited to https://wheeloffortunecasino.com/en/ca/ontario.
  • "Services" means all internet gaming services, games, software, content, promotions, customer support, and related functionality provided by the Operator through the Site.
  • "User" or "Player" means any natural person who accesses the Site or uses the Services, whether or not they have completed registration.
  • "Account" or "Player Account" means the registered online gaming account created by a User on the Site to access the Services.
  • "Bet" or "Wager" means any sum of money staked by a Player on the outcome of any game or event offered via the Services.
  • "Game" means any casino-style game, including slots, table games, live dealer games, and other interactive casino content made available on the Site.
  • "Bonus" means any promotional reward, including bonus funds, free spins, free bets, cashback, or similar incentives credited to a Player Account subject to specific conditions.
  • "Bonus Funds" means amounts credited to a Player Account that are not directly withdrawable and are subject to wagering or other conditions before they, and any associated winnings, can be withdrawn.
  • "Real Money Balance" means funds deposited by the Player or winnings that are not subject to wagering requirements and are available for withdrawal, subject to these Terms.
  • "Wagering Requirements" means the total value of bets that must be placed using Bonus Funds (or a combination of bonus and real money, as applicable) before Bonus Funds and any associated winnings become withdrawable.
  • "Payment Method" means any debit card, credit card (if permitted by law), e-wallet, bank transfer, or other payment instrument registered and used by a Player to deposit or withdraw funds.
  • "Ontario Laws" means all applicable statutes, regulations, standards, and policies governing internet gaming in Ontario, including those issued by AGCO and iGO.
  • "Force Majeure Event" means any event outside the Operator's reasonable control, including but not limited to acts of God, power failures, network outages, strikes, regulatory changes, and third-party system failures.

Account Registration

Eligibility and Age Requirements

  • Legal age: You must be at least 19 years old, physically located in Ontario, and otherwise legally permitted to participate in internet gaming under Ontario Laws. Any reference to "18+" in generic materials does not apply; the binding requirement for Wheel Of Fortune Casino is 19+ in Ontario.
  • Single account: You may hold only one Player Account with the Operator for Wheel Of Fortune Casino. Multiple accounts, including using different emails or identities, are prohibited.
  • Personal use: Accounts are for individual, personal, and non-commercial use only. Accounts may not be opened or used on behalf of third parties.

Account Creation Process

  1. Registration form: To create an Account, you must complete the online registration form, providing accurate and complete information including your full legal name, date of birth, residential address, email address, and mobile number.
  2. Email and contact verification: You may be required to verify your email address and/or phone number through confirmation links, codes, or similar methods before your Account becomes fully active.
  3. Geo-location verification: The Operator will use geo-location technologies to confirm that you are physically located within Ontario when placing bets or accessing real-money games. Use of VPNs, proxies, or any method to conceal or falsify your location is strictly prohibited.
  4. Acceptance of Terms: By ticking the relevant box or proceeding with registration, you confirm that you have read, understood, and accepted these Terms, the Privacy Policy, and any applicable game or promotion-specific rules.

KYC and Identity Verification

  • Know Your Customer (KYC): In accordance with Ontario Laws and anti-money laundering obligations, you must provide documentation to verify your identity, age, and address. This may include:
    • Government-issued photo identification (e.g., driver's licence, passport);
    • Proof of address (e.g., utility bill, bank statement);
    • Verification of ownership of your Payment Methods.
  • Additional checks: The Operator may perform ongoing checks and request updated documents at any time, including prior to processing withdrawals, large transactions, or suspected irregular activity.
  • Failure to verify: If you fail to provide required documents, provide false or misleading information, or the Operator is unable to verify your details to its reasonable satisfaction, your Account may be suspended or closed, and funds may be managed in accordance with Ontario Laws and these Terms.

User Obligations

  • Accuracy of data: You must ensure that all registration and profile information remains accurate and up to date. You must promptly update your details if they change.
  • Password security: You are responsible for keeping your login credentials, passwords, and security information confidential. You must:
    • Choose a strong, unique password;
    • Not share your credentials with anyone;
    • Log out after each session and protect your devices against unauthorized access.
  • Unauthorized use: You must notify the Operator immediately at [email protected] if you suspect any unauthorized access or misuse of your Account. The Operator may temporarily suspend the Account while investigating.
  • Prohibited activities: You agree not to:
    • Register or use an Account using another person's identity or details;
    • Act as a "front" or intermediary for another individual or entity;
    • Use the Site for fraud, money laundering, terrorist financing, or any unlawful purpose.

Betting & Gameplay Rules

General Gameplay Conditions

  • Game rules: Each Game offered by Wheel Of Fortune Casino is governed by its specific rules, paytables, and return-to-player (RTP) information, which form part of these Terms. In case of conflict, the specific Game rules prevail for that Game.
  • RNG fairness: Electronic Games (excluding genuine live dealer outcomes) are operated using a Random Number Generator (RNG) certified by Gaming Laboratories International (GLI) in accordance with AGCO requirements and ISO 27001-backed security processes on the Entain tech stack.
  • Availability: The Operator may add, modify, suspend, or remove Games from the Site at any time, subject to regulatory requirements.

Placing Bets

  • Bet limits: Minimum and maximum bet amounts for each Game are displayed within the Game interface. You are responsible for checking these before placing any bet.
  • Funding bets: Bets are placed using your available Real Money Balance and, where applicable and permitted, Bonus Funds. If your balance is insufficient, the bet will not be accepted.
  • Bet confirmation: A bet is deemed accepted once it is processed by the Operator's servers and appears in your transaction history or Game log. The Operator's records are conclusive evidence of all transactions.
  • Currency: All bets and payouts are denominated in Canadian dollars (CAD) unless explicitly stated otherwise.

Bet Cancellation and Modification

  • Irrevocability: Once a bet has been accepted and confirmed by the Operator's systems, you cannot cancel or change it, except where a clear technical error or malfunction is proven.
  • Operator corrections: If the Operator identifies an error in Game operation, odds display, RNG functioning, or account balance calculations, it may:
    • Void affected bets;
    • Adjust balances to the correct amounts;
    • Re-run or settle bets based on the correctly functioning system.
    Any such actions will be undertaken in line with Ontario Laws and AGCO/iGO guidance.

Live Casino and Chat Conduct

  • Respectful behaviour: When participating in live dealer Games, in-game chats, or other interactive features, you must:
    • Treat dealers, staff, and other Players with respect;
    • Refrain from abusive, harassing, defamatory, racist, sexist, or otherwise offensive language;
    • Refrain from spamming, advertising, or posting third-party links.
  • Fraud and collusion: You must not:
    • Use any automated software, bots, or scripts to play or place bets;
    • Collude with other Players or any third party to gain unfair advantage;
    • Exploit any bug, glitch, or system vulnerability; if discovered, you must report it to [email protected] and not use it for gain.
  • Enforcement: The Operator may mute chat, restrict features, suspend, or terminate Accounts that breach conduct rules, and may report serious incidents to regulators or law enforcement where required.

Bonus Terms

General Bonus Conditions

  • Separate terms: Each Bonus or promotion offered by Wheel Of Fortune Casino is subject to these Terms and additional promotion-specific conditions displayed on the Site at the time of the offer. In case of conflict, the promotion-specific terms prevail for that offer.
  • Eligibility: Bonuses are generally available only to:
    • Registered Players with a verified Account located in Ontario;
    • Players who receive the offer directly via the Site, email, SMS, or in-account messaging.
    The Operator may limit promotions to specific Player segments, subject to Ontario Laws.
  • Non-transferable: Bonuses and Bonus Funds are non-transferable and cannot be exchanged for cash except through satisfaction of applicable conditions.

Bonus Activation and Wagering Requirements

  • Activation: To activate a Bonus, you may be required to:
    • Opt in via the promotion page or in-account prompt;
    • Enter a bonus code;
    • Make a qualifying deposit or place a qualifying bet.
  • Wagering requirements: Unless stated otherwise, Bonuses are subject to wagering requirements. For example, a 100 CAD bonus with a 25x wagering requirement requires total bets of 2,500 CAD before the Bonus and associated winnings become withdrawable.
  • Timeframes: Each Bonus will specify a time limit (for example, 7 - 30 days from crediting) within which wagering must be completed. Any Bonus Funds and associated winnings not meeting the requirements within the stated period may be forfeited. All promotional timeframes visible on the Site will not extend beyond 31 December 2026 unless expressly updated.
  • Betting with bonus funds: The order in which Real Money Balance and Bonus Funds are used (e.g., real money first, then bonus) will be clearly described in the applicable offer terms.

Prohibited Games and Actions

  • Game restrictions: Certain Games or categories may:
    • Not contribute to wagering requirements at all; or
    • Contribute at a reduced percentage (e.g., slots 100%, table games 20%).
    The contribution table for each promotion will be stated in the promotion-specific terms.
  • Irregular play: The following may be treated as "irregular play" for Bonus purposes and may result in Bonus cancellation and/or confiscation of associated winnings, subject to Ontario Laws:
    • Placing large bets relative to the bonus value solely to progress wagering quickly;
    • Using bonus-eligible bets to hedge against other bets;
    • Colluding with other Players to exploit promotions.

Combining Promotions

  • One promotion at a time: Unless expressly allowed, only one active sign-up or deposit Bonus may be used at a time. You may not combine multiple welcome bonuses.
  • Order of offers: The Operator may specify an order in which promotions are applied. Some offers may be incompatible with others, and the Operator may require completion or expiry of one promotion before another becomes available.
  • Changes and withdrawal: Subject to applicable regulations, the Operator may modify, suspend, or withdraw a promotion that has not yet been accepted by you (e.g., where you have not yet opted in or made a qualifying deposit). For accepted promotions, any permitted changes will comply with Ontario Laws and will be communicated clearly.

Payments & Withdrawals

Deposits

  • Deposit methods: Wheel Of Fortune Casino may make available a range of Payment Methods including, where permitted:
    • Debit and, if allowed by law, credit cards issued by Canadian financial institutions;
    • E-wallets and online payment services;
    • Interac and bank transfers;
    • Other locally approved instruments.
    Any availability of cryptocurrency will be subject to Ontario Laws; if not explicitly listed on the Site, it is not accepted.
  • Ownership of payment methods: You may only use Payment Methods that are registered in your own name. The Operator may request documents to verify ownership and may refuse or reverse transactions involving third-party accounts.
  • Deposit limits and controls: Minimum and maximum deposit limits per transaction or per period will be displayed on the Site. You may also set personal deposit limits and other responsible gambling tools as required by AGCO and iGO standards.
  • Fees and processing times: The Operator aims to process deposits immediately but does not guarantee real-time processing. Any Operator-imposed fees will be disclosed before you confirm a transaction. Your bank or payment provider may apply additional charges.

Withdrawals

  • Withdrawal methods: Withdrawals will typically be processed via the same Payment Method used for deposit, where technically and legally feasible. The Operator may require that Real Money Balance and winnings be paid out through verified methods only.
  • Verification and security: Before processing withdrawals, the Operator may:
    • Require completion of KYC verification;
    • Request additional documents to confirm identity, address, or payment ownership;
    • Conduct checks to comply with anti-money laundering and fraud-prevention obligations.
  • Processing times: The Operator endeavours to review withdrawal requests within a reasonable time, generally within a few business days. Actual receipt of funds depends on your Payment Method and financial institution and may extend processing beyond the Operator's control.
  • Limits: Minimum and maximum withdrawal amounts per transaction or time period will be stated on the Site. The Operator may stagger large withdrawals into instalments, subject to Ontario Laws.

Refunds, Reversals and Adjustments

  • Transaction review: The Operator may decline, reverse, or void transactions (including deposits, bets, winnings, and withdrawals) where:
    • Regulatory obligations require such actions;
    • Fraud, money laundering, chargebacks, or unauthorized use is suspected;
    • Technical or human errors have incorrectly credited amounts to your Account.
  • Refunds of bets and bonuses: In the event of Game malfunction, system error, or other technical issues, the Operator may:
    • Void affected bets;
    • Return the original stake to your Account;
    • Cancel affected Bonus Funds and any winnings derived solely from them, in line with Ontario Laws.
  • Segregated player funds: Player funds are held in segregated Canadian bank accounts, separate from the Operator's operational funds, in accordance with applicable regulatory requirements. Bank names and account details may not be disclosed publicly but are subject to regulatory oversight.

Limitation of Liability

Operator Obligations

  • Fairness and integrity: The Operator will provide the Services with reasonable skill and care, ensuring that Games operate fairly and that RNGs are certified by GLI in compliance with AGCO standards. The Operator will maintain an ISO 27001-compliant information security management system for its platform.
  • Accuracy of results: Game outcomes, balances, and transaction records are determined by the Operator's systems. In case of discrepancy between your on-screen display and the Operator's records, the latter will prevail, subject to investigation and regulatory requirements.
  • Regulatory compliance: The Operator will act in accordance with Ontario Laws, maintain its licence OPIG1237950 in active status (currently extended to at least 2026) and comply with AGCO and iGO standards and directives.

Exclusions of Liability

  • Service interruptions: The Operator is not liable for:
    • Internet or network interruptions, latency, or failures outside its reasonable control;
    • Device failures, incompatibility, or malfunctions on your side;
    • Force Majeure Events limiting or disrupting access to the Services.
  • Losses and damages: To the maximum extent permitted by Ontario Laws, the Operator will not be liable for:
    • Indirect, incidental, consequential, or special damages, including lost profits or opportunity;
    • Losses arising from your breach of these Terms, misuse of your credentials, or failure to use responsible gambling tools.

Maximum Liability

  • Cap on liability: Subject to non-excludable statutory rights, the Operator's total liability to you in respect of any single incident or series of related incidents shall not exceed the greater of:
    • The amount of the relevant bet or wager that directly gave rise to the claim; or
    • The amount of funds, if any, that were wrongly debited from your Account due to Operator error.
  • No exclusion of statutory rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Ontario or federal Canadian law.

Intellectual Property Rights

Ownership of Content and Software

  • Proprietary rights: All intellectual property rights in and to the Site and Services are owned by the Operator, its parent companies (including Entain plc and MGM Resorts International), licensors, and/or content providers. This includes:
    • Software, source code, and backend systems;
    • Graphics, logos, trademarks, trade names, and branding associated with Wheel Of Fortune Casino as used on wheeloffortune-ca.com;
    • Text, imagery, audio-visual material, and Game content.
  • Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and Services for personal entertainment only, strictly in accordance with these Terms.

Restrictions on Use

  • Prohibited acts: Without prior written consent from the Operator or relevant rights holder, you must not:
    • Copy, reproduce, modify, adapt, translate, or create derivative works from any part of the Site, software, or content;
    • Distribute, sell, rent, lease, sub-licence, or otherwise make available the software or content to third parties;
    • Reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code, except where such activity is expressly permitted by law and then only after giving prior written notice to the Operator.
  • Third-party content: Some Games and materials are provided by third-party suppliers under licence. Your rights with respect to such content are limited to those expressly granted by those suppliers and incorporated in these Terms.

Privacy & Data Protection

  • Privacy Policy: The collection, use, disclosure, and protection of your personal information by Wheel Of Fortune Casino are governed by the Operator's Privacy Policy, as updated from time to time and accessible via https://wheeloffortune-ca.com. That policy forms part of these Terms.
  • Compliance: The Operator processes personal data in accordance with applicable privacy and data protection laws in Ontario and Canada, and in line with AGCO and iGO requirements, using ISO 27001-certified information security controls on the underlying Entain platform.
  • Consent: By using the Site and Services, you acknowledge and agree that your personal data may be processed as described in the Privacy Policy, including for identity verification, fraud prevention, regulatory reporting, and responsible gambling purposes.

Changes to Terms

Amendment Procedure

  • Right to update: The Operator may amend these Terms from time to time to reflect:
    • Changes in Ontario Laws or regulatory requirements;
    • Updates to the Services, features, or technology;
    • Clarifications or corrections.
  • Notification: Where changes are material, the Operator will notify you by one or more of the following:
    • Posting a notice or banner on the Site;
    • Sending an email to your registered email address;
    • Displaying an in-account message requiring acknowledgement.

Acceptance and Disagreement

  • Continued use: By continuing to access or use the Site or Services after the effective date of any updated Terms, you are deemed to have accepted the changes.
  • Right to discontinue: If you do not agree with the updated Terms, you must cease using the Services and may request closure of your Account. Any remaining Real Money Balance will be handled in accordance with these Terms and applicable Ontario Laws.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for action: The Operator may suspend or terminate your Account, restrict your access to the Services, or freeze funds where it reasonably believes that:
    • You have breached these Terms or any applicable Game or promotion-specific rules;
    • You are underage, not located in Ontario when required, or otherwise ineligible;
    • Your Account is associated with fraud, money laundering, or other unlawful activity;
    • You have engaged in abusive behaviour, cheating, collusion, or system abuse;
    • Regulatory or legal obligations require suspension or closure.
  • Investigation: During any investigation, the Operator may temporarily freeze your Account, restrict withdrawals, and request additional information or documents.

Player-Initiated Closure

  • Voluntary closure: You may request to close your Account at any time by contacting customer support. The Operator will process such requests within a reasonable timeframe, subject to completion of any outstanding verification or regulatory checks.
  • Self-exclusion and responsible gambling: You may also use self-exclusion and other responsible gambling tools as required by Ontario Laws. Information and links to support services, including https://connexontario.ca and https://responsiblegambling.org, are available on the Site.

Consequences of Termination

  • Funds on closure: On legitimate closure of your Account:
    • Any remaining Real Money Balance will, subject to verification and legal requirements, be returned to you via an approved Payment Method;
    • Bonus Funds that have not met wagering or other conditions may be cancelled and forfeited, in line with applicable promotion terms and Ontario Laws.
  • Regulatory reporting: Where required, details of suspicious or unlawful activity may be reported to AGCO, iGO, financial institutions, or law enforcement authorities.

Governing Law & Jurisdiction

Applicable Law

  • Ontario jurisdiction: These Terms, your use of the Site and Services, and any associated disputes are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to conflict of law principles.
  • Regulatory oversight: The Services are provided under the authority and oversight of AGCO and iGO within Ontario's regulated internet gaming framework.

Dispute Resolution

  • Internal complaints process: If you have a complaint regarding the Services, you should first contact customer support at [email protected]. The Operator will acknowledge and investigate your complaint in accordance with its internal procedures and Ontario regulatory standards.
  • Escalation: If your complaint is not resolved to your satisfaction, you may have the right to escalate the matter in accordance with AGCO and iGO dispute resolution processes, as described on their official websites:
  • Court jurisdiction: Subject to any mandatory dispute resolution mechanisms imposed by Ontario Laws, you and the Operator agree to submit to the non-exclusive jurisdiction of the courts of Ontario, Canada.

Contact Information

  • Website: https://wheeloffortune-ca.com
  • Customer support email: [email protected] (primary contact for all Player inquiries, complaints, and support issues related to Wheel Of Fortune Casino).
  • Telephone: A dedicated Ontario support phone number, if available, will be displayed on the Site's "Contact Us" section. If no number is listed, contact is via email and in-site messaging.
  • Mailing / registered address: BetMGM Canada Inc. is registered in Ontario. The full current corporate address, where required for formal correspondence, will be provided on request via customer support or as published on the Site, and may be updated from time to time.
  • Regulators and responsible gambling resources: